Associate UX / Service Designer

About this Role
We are looking for an Associate UX / Service Designer for our Managed Portfolios group. This multi-talented individual will gain experience in all parts of the UX and Service Design process: user archetype and journey development, UX/UI design, UX writing, user research and testing, and prototyping. This person will work within a cross-functional, global team developing software and services for financial professionals.  We seek a curious, entrepreneurial designer who loves elegantly simplifying complex data, translating user needs into intuitive, rewarding interactions, and smoothing the service frictions of a challenging industry.

This position is based in our Chicago office.

You’ll be great at: 
•    Providing inspired solutions for portions of our user and service workflows while learning how they impact the entire service experience.
•    Applying creativity, logic, and critical thinking in new situations to find the best solution while continuously striving to find better ways of doing things.
•    Helping test your designs and experiments with our users – financial advisors and investors – to continuously improve the usability and desirability of our products and services.
•    Producing artifacts needed to visualize, communicate, and test product and service design—including task flows, sitemaps, wireframes, user journeys, and prototypes.
•    Solving a variety of navigation and information organization challenges.
•    Helping document product and service requirements and detailing your design work.
•    Learning the intricacies of financial services, managed investing, financial advising, and the Morningstar and Managed Portfolios businesses.
•    Understanding connections between digital products and offline service channels and helping build and plan for coordinated solutions.
•    Helping implement best practices around creating a great user and service experience
•    Collaborating with an international team on a global product for a global user base
•    Actively seeking out new challenges and tasks and overcoming obstacles to achieve results.

You’ll also do things like:  
•    Collaborate with the product owner, visual designer, and engineers on your squad to make product decisions.
•    Clearly articulate design decisions and share your process with stakeholders and other designers when appropriate.
•    Collect, interpret, and prioritize the feedback you receive.
•    Participate in critiques, workshops, design studios, and other design activities.
•    Participate in user research and prototyping activities, such as helping with planning, taking notes during sessions, and helping analyze the data.
•    Be curious, resourceful, and have a desire to solve challenging information, communication, and systems design problems.
•    Prioritize your work and know when to ask for help or clarity.

Basic qualifications:  
•    Bachelor’s degree
•    1-2 years relevant professional experience designing for software, web and/or digital products and services.

Preferred qualifications:  
•    Strong knowledge of Sketch, Invision, Microsoft Office Suite, and Mac OS X
•    Knowledge of HTML and CSS
•    Experience applying user and customer research methods
•    Degree in a field related to human-computer interaction, design, library sciences, psychology, or communication