Senior Service Designer

Bellese Technologies is looking for someone with a passion for solving big problems in healthcare. We foster a learning environment that thrives on curiosity, innovation, and passion about improving healthcare in America. Our remote-first team is spread across 20+ states and leverages exceptional collaboration to amplify our strengths. We provide an environment focused around helping you achieve your goals. Because when you succeed, we all succeed.Responsibilities

• Develop research plans and hypotheses. Work with product owners and stakeholders to validate research hypotheses
• Use both qualitative and quantitative methods such as interviews, surveys, card sorting/tree testing, usability testing, etc. Know which research methods to apply in which context, given product team goals and needs
• Sit in the customer’s and user’s shoes: you seek to understand and empathize with the users and their goals – their problems are your problems
• Identify current user experience issues, and drive measurable improvements
• Value outcomes more than the tools used to produce outcomes
• Find, recruit, and schedule research participants
• Communicate effectively with clients, research participants, and teammates
• Analyze research findings to create actionable insights and work with designers to translate them into product features
• Design heuristic evaluations
• Design digital experiences rooted in research that are easily understood by users
• Design leading and innovative digital services that help improve the quality of healthcare in America
• Balance business goals, user needs, and project constraints
• Communicate research insights to product owners and stakeholders and contribute to the existing body of knowledge about users of CMS services and products
• Work as part of an agile software development team – you’re a creative thinker and skilled communicator who thrives in cross-functional teams.
• Work with diverse product teams including business stakeholders, product owners, product managers, delivery managers, designers, developers, and other researchers
• Measure results: you define success through clear metrics so the customer can see what works and what doesn’t
• Succinctly communicate or demonstrate issues to your team, and lead the thought process of your team to drive toward feasible, viable, and highly-usable solutions
• Help develop and execute research plans and contribute to the development of a strategic product roadmap
• Engage and communicate with both technical and non-technical team members
• Support all stages of the product development lifecycle – from research through design inception through implementation

Qualifications

• Bachelor’s Degree in a related discipline
• 10 or more years of professional experience
• Proficiency with UI design tools (such as Figma, Sketch, etc), Google Analytics, HotJar, and graphical prototyping tools (such as InVision, Figma, UXPin, or Adobe XD)
• Strong organizational skills
• Deeply curious and collaborative mindset
• Healthcare product management and areas where access to the users may be difficult
• Working knowledge of on-the-ground clinical operations or revenue cycle management in healthcare
• Bonus – Prior experience with CMS, Medicare, Medicaid, or federal contracting a huge plus

Bellese offers

• Three weeks paid leave
• Flexible Schedule and Remote-First culture
• $3000 annual education stipend
• Work from home setup including Macbook (possibly used/refurbished)
• Collaborative, learning environment
• Health insurance
• 401K Plan with Safe Harbor contribution