Lead Service Designer

What you will do here

• Intellectually curious and always striving to learn more.
• Work with senior leadership to define and execute on long term strategic design vision.
• Proven ability to lead design teams from product definition and development to execution and polished, well-documented handoff.
• Cultivate and grown the craft and professional practices of other designers.
• Self-directed with the ability to iterate, explore, and cull/edit options effectively.
• Ability to present designs and advocate for solutions while thoughtfully incorporating other’s perspectives.
• Self-manage multiple tracks of work and prioritize to maximize efficiency.
• Ability to work and innovate in both ambiguity and quantitative / data driven contexts.
• Excellent written and verbal communication skills.
• Strong presentation skills, with an ability to effectively deliver findings to technical and non-technical audiences.
• Intellectually curious and always striving to learn more.

About You:

• 10+ years experience designing digital products and systems. You have helped ship products and services that solve real problems, and that people use.
• Prior experience designing experiences for consumer-facing products and services with a track record in the e-commerce and/or DTC space.
• Strong verbal and written communication skills to help people understand the rationale behind your proposals, and the complex nuances of design problems.
• Experience conducting user research, interviews, testing, and other research activities.

• Capable of leading and inspiring others and manage through moments of ambiguity to clarity for you and others.
• Ability to design and prototype in modern design tools such as Figma.
• Familiarity with Scrum practices and product design methodologies.
• A growth mindset. Willingness to own problems. Comfort with ambiguity. A balanced sense of optimism and humility, passion and pragmatism.
• Ability to be kind and empathetic to our customers and our colleagues.