Service Designer

Our client is looking for a seasoned, service-minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces & products in health & wellness. As a designer, you will partner closely with product managers and other designers. You will represent & advocate for customers & associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.

Responsibilities:

• Improve digital healthcare experience for customers & associates.
• Create Omni-Channel Customer Journeys.
• Present & storytelling to get cross-functional engagement & buy-in.
• Prioritize problems and opportunities with stakeholders to make things happen.
• Design, present, and deliver the service blueprint.
• Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint.

Qualifications:

• Hands-on service design experience in a multi-product ecosystem.
• Have work samples for journey mapping & service blueprinting.
• Can do attitude/Growth mindset: up for challenges.

Preferred Qualifications:

• Experience in the healthcare industry
• Experience in understanding & documenting workflows across digital platforms
• Communication Strategy
• Digital Product Strategy
• Quantitative or Qualitative Creative Writing
• Digital Marketing Experience
• Analytics