Principal Service Designer

Job Summary

We are looking for a highly skilled and experienced Principal Service Designer to lead the vision and transformation of Equinix’s sales experience for customers, partners, and employees.  The multi-year initiative will have themes of enterprise simplifications, frictionless self-service, and a single pane of glass. The individual should be comfortable connecting and communicating the big picture down to touchpoint details. This individual contributor will report into a UX Director-lead Design team. They will work closely with other senior UX staff and cross-functional leaders.

Responsibilities

Design Strategy & Service Design

• A command on managing a design strategy and matching it with corresponding discovery activities and design artifacts
• A command on selecting and conducting relevant design workshops and facilitated meetings for a globally distributed hybrid workforce
• Strong judgment and hands-on experience in creating, maintaining explaining appropriate experience mapping artifacts (i.e. Customer Journey Map, Service Blueprint etc)
• Conduct and oversee strategic user research to understand enterprise personas’ needs for quote-to-cash
• Connect discovery activities and artifacts to inform recommending user-centered solutions

Executive Presence & Bias for Optimism

• Demonstrate strong executive presence and confidence in presenting concepts and recommendations to executives and key stakeholders
• Articulate the value and impact of design solutions in driving business outcomes and achieving strategic objectives
• Carry a bias for optimism and a positive mindset, even in challenging situations
• Be proactive in thinking strategically, working collaboratively, de-risking situations and raising concerns

Collaboration and Stakeholder Relationships

• Collaborate with business and engineering leadership to develop and execute a comprehensive design strategy that aligns with our enterprise sales goals and objectives and our digital transformation initiatives
• Effectively communicate design concepts and rationale to stakeholders at all levels of the organization, fostering collaboration and alignment
• Provide guidance and mentorship to experienced designers, fostering a culture of design excellence

Qualifications

• Prefer 10 years of work experience in Design Thinking, Service Design, or UX Architecture.
• Prefer a bachelor’s or master’s degree in design strategy, human-computer interaction, or a related field
• Have a track record of successfully designing and delivering enterprise solutions and digital transformation initiatives. Prior Enterprise Sales experience preferred but not required.
• Understanding of design thinking methodologies and user-centered design principles and how they might apply for the context of quote to cash and digital transformation
• Strong analytical and problem-solving abilities, with a keen attention to detail
• Ability to work in a fast-paced, dynamic environment and manage multiple efforts simultaneously
• Command of design, digital whiteboard and workplace collaboration applications (Miro & Microsoft Office suite)