Service Designer

What You Will Do

Our team supporting a cybersecurity federal client is seeking a talented junior service design expert to research and design efficient and human-centered processes for the public to engage with the agency. The candidate will be matrixed to this team from the Defense and Security segment’s Human-Centered Design (HCD) team, which is a mix of strategists, researchers, designers and developers dedicated to making all of our client solutions more human-centered. As a Service Designer, the candidate will play a crucial role collaborating with cross-functional teams to evaluate business processes, design improvements, and work closely with ServiceNow developers to create public-facing web pages and forms. The candidate will also be responsible for reporting on their progress to stakeholders by preparing regular briefings and data visualizations. Day-to-day, the candidate will be expected to lead their workstreams with limited supervision, including:

• Business process reengineering
• Designing and leading user research plans and stakeholder engagement
• Service design, service blueprinting, and collaborating with developers
• Designing web forms for clarity and maximum completion rates
• Contributing to the HCD team’s growth by supporting white papers and proposals

What You Will Need

• US Citizenship and the ability to obtain and maintain a federal Public Trust
• Bachelor’s degree
• Minimum ONE (1) years’ of experience
• Proficiency in designing and leading research plans, improving processes, and designing services or experiences

What Would Be Nice To Have

• Bachelor’s degree in a relevant field such as User Experience, Service Design, Psychology, Business, Operations Research, or related
• Master’s degree in a related field
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Detail-oriented with excellent organizational and project management skills
• Experience designing for ServiceNow
• Graphic design or UI design experience