ARCHIVED Agency / Consultancy Full Time Remote
Service Designer
MO
We are looking for a Service Designer to support our U.S. Department of Veterans Affairs (VA) client. In this role, you will dive into ambiguity to map complex systems and processes that will inform data-powered products and services to improve Veteran-facing services. If you have experience mapping complex experiences into clear, polished visual artifacts and translating experience insights within cross-functional teams, we’d love to hear from you.
This role is remote.
What You’ll Do
- Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts.
- Implement mixed-method discovery approaches that uncover deep insights about the interactions between systems, business processes, and people.
- Lead the co-design and iteration of low and high-fidelity service design artifacts to validate assumptions, uncover pain points, and identify opportunities that resonate with VA staff.
- Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and timely application of knowledge onto downstream deliverables.
- Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking.
- Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.
What You’ll Bring
- 3+ years of industry experience in research, UX design and/or service design leading complex projects with numerous stakeholders.
- Excellent organizational skills that enable you to manage high-profile, medium-to-high complexity projects within a dynamic organizational environment.
- Passion for and high competence in conducting research across both undefined problem spaces, utilizing design research and strategic thinking to frame insights.
- Experience working in cross-functional teams using agile methodologies.
- A desire to seek different perspectives, and ask for help when needed.
- Experience uncovering processes, methods, tools and evolving approaches to align with client expectations.
- Ability to visualize and express complex ideas clearly and succinctly.
- Demonstrated ability to leverage AI-enabled tools and emerging technologies to accelerate research synthesis, improve communication clarity, streamline workflows, and enhance team outcomes while applying strong human judgment and mission understanding.
- Comfort operating in ambiguous and rapidly evolving environments, with a proactive mindset toward experimentation, continuous learning, and improving systems, processes, and ways of working.
Nice to Have
- Experience working with the federal government (VA experience preferred)
- Familiarity with data science and data engineering principles
Job Details
| Date Posted | June 2, 2026 |
| Status | Active |
| Location |  United States |
| Industry | Agency / Consultancy |
| Type | Full Time |
| Position | Mid level |
| Job Expiry | August 1, 2026 |
| Salary | Unspecified |