Service Designer

The Service Desinger- UX/UI will be responsibile for the following day-to-day duties:

• The UI/UX Lead conducts user research, analysis and synthesis, persona development, interaction design, and usability testing to create products that delight end users
• Applies Human-centered design principles to create User Interface elements
• Ensures the overall user experience, facilitates, and enables user outcomes in an intuitive manner
• The UI/UX Lead may be a member of the Contract Management Team or a member of an Agile Development Team

*Position is contingent upon contract award*

Required Expertise:

• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD
• Minimum of 5+ years’ experience designing complex service design systems for multiple touchpoints projects
• Experience in service design, user experience design, or related fields
• Combined professional service design, CX, and/or UX experience
• Demonstrated experience developing user experiences in large-scale software development projects
• Demonstrated experience performing user research, to include designing and delivering surveys, conducting user interviews, and compiling data gained from these activities
• Demonstrated experience using design thinking, Agile concepts and practices, and product management principles to develop customer focused software products
• Experience with visual design/interaction design creating and implementing user interfaces based on user data gathering
• Strong understanding of current quantitative and qualitative user analysis techniques
• Ability to use web analytics to understand user flows, behaviors, and burden
• Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
• Ability to draft user flows from start to finish with technical input
• Ability to create and evaluate low-fidelity versions of their ideas before implementing them
• Ability to bring relevant people together to help them understand the user’s goal and establish a common goal
• Ability to plan and execute system mapping, customer journeys, scenarios and service specifications
• Analyze research data identifying and generating meaningful insights and behavioral patterns
• Work closely with visual designers contributing to the improvement of the design quality and final user experience
• Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap
• Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenge
• Strong background in service and strategic design
• Strong skills in conducting and synthesizing research, insights and findings
• Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification with skills in visual and interaction design
• Prior portfolio showcasing design solutions and strategic approache.
• Ability to facilitate workshops and set design sprints
• Knowledge of agile approaches and techniques
• Ability to communicate effectively with different audiences
• A solid competency in storytelling and public speaking. Comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work
• Attention to details and organizational approach
• Ability to understand the impact of technology on design deliverables
• Demonstrated attention to detail and ability to identify and communicate quality deficiencies verbally and in writing
• Highly dependable with a proactive and team-oriented work posture
• Must be a US Citizen or a Green card Holder
• Must be able to obtain and maintain the required agency clearance

Preferred Qualifications:

• Masters’ Degree preferred