Service Designer

As a Service Designer, you will play a pivotal role in shaping seamless, user-centric services by collaborating across multidisciplinary teams to drive innovation and deliver exceptional customer experiences.

Key Responsibilities:

• Stakeholder Collaboration: Work closely with product managers, developers, designers, and business analysts to define service requirements, objectives, and success metrics.
• End-to-End Design Leadership: Lead comprehensive service design initiatives, from research and ideation to prototyping and implementation, ensuring solutions align with user needs, business goals, and brand standards.
• User Insights: Conduct in-depth user research, usability testing, and customer journey mapping to identify pain points, uncover opportunities, and enhance service offerings.
• Service Visualization: Develop service blueprints, wireframes, and interactive prototypes that effectively communicate design concepts and workflows to stakeholders and team members.
• Cross-Functional Collaboration: Partner with UX/UI designers, developers, and content strategists to deliver intuitive and visually engaging user interfaces that complement the broader service experience.
• Process Optimization: Quickly map out and analyze processes (using tools like Figma) based on stakeholder input, identifying areas for improvement and optimizing customer and client experiences.
• Problem Solving: Address and resolve complex design challenges, ensuring that service solutions are both practical and innovative.

Qualifications:

Skills:

• Proficiency in service design methodologies, including journey mapping, blueprinting, prototyping, process simplification.
• Strong communication and collaboration skills to effectively work with cross-functional teams.
• Expertise in design tools, particularly Figma, for process mapping and prototyping.
• Analytical mindset with the ability to balance user needs, business objectives, and technical feasibility

Bonus Skills:

Previous experience as a UX/UI Designer is a strong plus.

Portfolio: A compelling design portfolio that showcases your ability to solve problems and improve user experiences. Be prepared to present and walk through your work.