Senior Service Designer

We are seeking an experienced Service Designer to support development of service design capability for Providence and to help drive the future of the patient experience. The Service Designer will be part of an interdisciplinary team to transform customer signals into actionable insights, generate and prototype transformative experiences, and define the path ahead for all things patient financial experience. In this role, you will combine the insights of a researcher and the holistic thinking of an experience architect. You will bring your experience to our human-centered design process and help create a service mentality within our organization.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor’s Degree
• Six years: Working in and leading engagements in service design, innovation, Human Centered Design and/or Design Thinking workflows. A portfolio that demonstrates mastery of Service Design including (but not limited to): service blueprints, ecosystem maps, innovation-focused concept development, journey mapping, and translation customer research, analytics, and insights into tangible artifacts.

Preferred Qualifications:

• Master’s Degree: Relevant discipline such as service design, UX design, graphic design, design research, or design management.