Service Designer

How You’ll Find Success

• User-Centric Design: You have developed transformational user experience designs, developing the vision and reimagining workflow designs to deliver significantly improved efficiencies across GTM teams (Sales, Customer Success, Finance, Deal Desk, Legal).  You showcase system wide thinking, and are adept at building solutions that deliver for for users E2E across various systems/tools and workstreams
• Adaptable: Guide through complexity and create clear action plans.
• Visionary thinker: You can see systems and processes end to end, and act as a champion for change. Highlighting unforeseen gaps, showcasing a new way of thinking, and implementing solutions beyond what is asked for by the end users. You can listen, absorb, extract insights and build prototypes that deliver on user needs while balancing and also delivering critical business outcomes.
• Results-Oriented: Use data and feedback to drive impactful designs.
• Growth-Minded: Foster experimentation and continuous improvement.
• Detail-Oriented: Manage both high-level vision and practical implementation.

How You’ll Grow

• Strategic Influence: Your work will directly impact Sales productivity & performance, allowing you to engage with leadership and influence business strategy.
• Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization, providing pathways for professional growth.
• Collaboration: You work seamlessly with cross-functional teams, and stakeholders at various levels, seeking input and feedback to build new designs and rapidly iterate to refine.

Things You’ll Do

• Redesign user interfaces and workflows within Salesforce, along with other internal systems and tools, to streamline processes for sales teams.
• User Workflow Analysis: Conduct user research and gather feedback from sales professionals to inform design decisions and ensure solutions meet their needs.
• Implement Best Practices: Establish design guidelines and best practices for all internal user experiences, ensuring consistency and quality across platforms.
• Collaborate on Solutions: Work alongside Sales leaders and other stakeholders to identify issues and pain points, developing creative solutions to enhance productivity.
• Monitor Performance: Track the effectiveness of design changes through user feedback and performance metrics, iterating on designs as necessary.

What We’re Looking For On Your Resume

• 7+ years of user experience design, particularly in Sales-focused environments, designing improving Salesforce experiences and implementing new back-end tech stack solutions (e.g. Zoura, Stripe, Netsuite or similar back-end platforms).
• Avid user of Figma, Miro, AdobeXD, InVision, Sketch or similar.
• A portfolio showcasing your ability to create engaging and effective user experiences, particularly for internal users, and explanation of impact delivered.
• Familiarity with Sales order processing, invoicing, and revenue recognition workflows is a nice to have.
• Proven track record of collaborating with sales teams to understand their needs and translating them into impactful design solutions.