Senior Consultant – Experience Strategy

Exciting work you’ll do:

• Use your combined knowledge of design thinking and business strategy to plan and execute design-led work streams within strategic transformation engagements (e.g., research and insights, journey mapping and blueprinting, concept ideation and prioritization, etc.).
• Use contemporary business and design methods to transform Fortune 500 and critical public sector/non-profit organizations’ customer experience, drive employee experience and engagement, improve organizational effectiveness, and more.
• Participate and collaborate on a variety of projects across diverse teams/perspectives to further create an environment that values diversity of thought.
• Design and lead collaborative, cross-functional workshops to drive strategic, design-focused outcomes.
• Lead and develop junior team members.
• Cultivate trusted client relationships.
• Actively contribute to business development.
• Leverage your existing expertise and passion to help grow the firm through targeted firm development initiatives.
• Collaborate with senior leaders to shape North Highland’s go-to-market strategy and client delivery model for experience design
• Build internal relationships with your Career Coach, peers, and network of North Highland leaders to develop a personalized growth plan.

What you will need:

• 3+ years of experience in one of the following environments: management consulting, advisory, professional services, design consulting/agencies, and/or Big 4 consulting.
• Experience implementing digital products and/or digital experiences using the integration of data and/or other quantitative insights
• A demonstrated track record of successfully working on large, complex consulting engagements, including roles that involved managing and interfacing with senior-level client executives.
• Excellent interpersonal communication skills with professional staff, senior level executives, and the community at large.
• An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.
• Proven experience developing customer and/or employee-centric strategies and experiences – a portfolio of past projects may be requested.
• Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.
• Prior experience designing and facilitating large collaborative workshops either individually or under the guidance of senior team members
• Proficient in designing, executing, and synthesizing qualitative and quantitative user research.
• Proficient in creating experience maps, user journeys, service blueprints, and wireframes.
• Proficient in defining mechanisms to quantify impact, feasibility, and viability of concepts and solutions.
• The desire and ability to travel to fulfill client requirements and project needs, and for personal development.
• An entrepreneurial mindset, including an excellent ability to uncover new opportunities for account growth and impact.
• A bachelor’s degree from an accredited college/university. A master’s degree (Business Administration, Industrial Design, Service Design) and/or applicable professional certifications are preferred.