Senior Service Designer

The role

We are looking for a Senior Service Designer to join our Enterprise Foundations team. This team seeks to simplify the complexity of the music industry. We are responsible for the underlying permissions, rights, identity, and content models that are the foundation for our B2B software for music creators and their teams. We strive to create stability for the software we build, and enable other product teams to deliver high-value features to customers with speed and at scale. Our work supports transparent collaboration between labels, artists teams, and other music industry constituents.

Your mission will be to learn about and deeply understand the data structures in place. You will apply design thinking to translate this knowledge into easy-to-understand guidelines and documentation. The ultimate goal is that teams who need to understand and build upon these foundations will be able to do so with very little time commitment and minimal confusion. You’ll partner with product management, user research, data science and engineering to craft service blueprints and other documentation that supports this mission.

What you’ll do

● Draws meaningful connections between people, tools, systems, and process at the project level in order to enable cross-functional partners to understand these connections as well

● Uses deep understanding of technical, backend systems and the relationship between those systems and the user experience to identify new opportunities

● Leads the creation of service intervention concepts

● Uncovers and communicates risks to team goals and strategies, crafting strategy and design recommendations accordingly. Plans and leads the creation of in-depth communication artifacts that drive systemic understanding

● Use design research techniques to uncover customer needs and pain points

● Lead and mentor other team members on creating service design artifacts

● Work collaboratively with multi-disciplinary team members, especially product management, engineering, and data science

● Have strong communication skills and confidence when presenting

● Consider the audience for your deliverables, creating different versions for different forums and levels of understanding

● Create artifacts that are scalable and can be easily iterated upon by other team members

WHO YOU ARE

● 5+ years of relevant experience in service design or related discipline such as product design or design research

● You have a passion for complex problems and tools. We do not work on Spotify’s public-facing apps or marketing; we build internal tools for other Spotifiers. It’s crucial that you are excited by this. The rewards come from getting to solve real problems for your colleagues and from having the liberty to move fast and innovate.

● A phenomenal storyteller and communicator who can translate complex systems and frameworks into concepts that are easy to understand

● Passionate about service design and creating human-centered services

● Knowledge of existing and emerging service design tools and methods

● Strong communication skills both verbal and written

● Experience in running workshops both virtually and in person (and hybrid!)

● Accustomed to working collaboratively with cross-functional team members

● You can understand technical concepts and have no trouble interacting with engineers

● Autonomous and take full ownership of your work on every last detail, every step of the way

● Experience with or interest in Enterprise and/or B2B products

● You have an online portfolio or PDF that you can share with us

● You are able to provide a brief explanation in your application of why you are excellent for this role while highlighting your portfolio.

Our commitment to diversity and inclusion

● We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.