Senior Service Designer

Rêve is looking for a Sr. Service Designer to work directly with our clients to design new-to-the-world services and experiences that people love. Our service designers bring a customer-first mindset that drives our process, language, and toolsets to help organizations understand their services from their customers’ perspectives. You will design and facilitate sessions, engineer prototypes, and present progress and insights in this role. The Sr. Service Designer role is an essential member of our agile teams working alongside fellow Rêve researchers, visual designers, and business strategists. This role is based in Minneapolis and reports to the Director, Creative + Service Design.

What you can do in this role

Create a deep understanding of human needs through service design methods

• Design a creative approach to build empathy within each project
• Facilitate client co-creation sessions
• Conduct primary qualitative research through traditional and cutting-edge methods
• Produce compelling research synthesis including key deliverables like personas, journey maps, and blueprints

Develop and test new concepts 

• Facilitate concept development with client teams
• Apply behavior design methods to generate richer concepts
• Create prototypes through wireframes, interactive digital prototypes, service staging, and other analog mediums
• Support testing strategies to obtain user feedback

Design narratives that create emotion and impact

• Design compelling visuals, systems maps, storyboards, presentations, and immersive experiences that inform, inspire, and direct clients

Grow our service design discipline

• Experiment with new technology to understand key trends, strategies, and experiences that drive customer desirability and engagement
• Expand our methodology by documenting new methods, tools, and processes
• Identify new service offerings
• Teach and coach the rest of the Rêve team
• Be a brand ambassador as an active part of the local community of practice

What we are looking for 

• Passion and proven ability to be in a client-facing role
• Values-centered leadership
• Committed to creating inclusive experiences and working in a manner that shows respect for diversity and equality
• Ability to help others navigate complexity and ambiguity
• 4+ years of relevant experience in roles like Product Design, Service Design, User Experience, or Innovation
• Fluency in Design Thinking and Service Design methodology and tools
• Expertise in Miro, Adobe Creative Suite, InVision, Figma, etc.