Senior Service Designer

Required Qualifications

• Deep expertise in design thinking/human-centered design
• Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Seven (7) years of professional service design, and interaction design experience
• Skills in diagramming, prototyping, and using design tools
• Experience with at least one highly effective engineering/product/design team, and can bring best practices to our design process
• Knowledge of software development and the enterprise environment
• In-depth knowledge and expertise in driving and applying user-centered design processes
• Outstanding portfolio of work that demonstrates how to make design decisions and how it helped customers succeed
• Demonstrated ability to interpret and analyze business needs, user requirements, and technical constraints and identify ways in which software or web designs can support those needs
• Demonstrated experience creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes
• Demonstrated experience with rapid prototyping methods, ranging from paper sketching to digital prototype
• Autonomy in day-to-day work, and being a collaborative problem solver
• Passionate about revolutionizing the healthcare industry and have worked on healthcare-related applications
• Demonstrated effective communication and interpersonal skills
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
• Effective time management skills
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines
• Ability to provide a clear rationale for designs and strategies in a compelling, context-appropriate manner to diverse audiences

Preferred Qualifications

• Bachelor’s degree in a related area and/or equivalent experience/training
• Demonstrated experience implementing user interface design best practices and guidelines in websites and/or production software
• Demonstrated knowledge of design principles and guidelines for area of expertise (i.e., visual design, interaction design, information/data visualization, user interface software, service design)
• Demonstrated understanding of other related areas of IT, such as web and software and project management