Senior Service Designer

Are you someone who loves identifying insight-driven opportunities? Do you thrive amid complexity and love bringing order to chaos? Questtono Manyone is seeking a mid to senior level strategist to join our New York office to work alongside our growing team of technologists, designers, and strategists.

We use industry expertise, in-depth research, and storytelling to identify opportunities and bring them to life for our clients. Strategy is at the core of all that we do. Your role as a Senior Service Designer will be to frame often ambiguous challenges, develop tools and methodologies for projects across sectors, and leverage industry knowledge to help guide and contextualize the design process. In a nutshell, you bring structure and clarity to complex design challenges.

WHAT YOU’LL DO

• Define user profiles and needs based on research
• Synthesize complex information into clear and actionable steps and strategic insights
• Lead and facilitate strategic workshops with the internal team, client, and other stakeholders
• Map and build customer journeys, service blueprints, and system maps
• Translate strategic insights into great user experiences
• Create concept ideas and define how people will interact with digital & physical products and services
• Work collaboratively with researches, digital designers, industrial designers, and visual designers to deliver great solutions
• Present internally and externally to senior and C-suite level stakeholders

WHAT YOU’LL NEED TO SUCCEED (qualifications)

• Ability to frame challenges and identify steps to accomplish sometimes abstract goals
• Ability to view challenges from a macro to micro perspective (and everything in between)
• Ability to think and present information in a visually appealing and clear way
• Ability to define strategic insights and create meaningful user experiences
• Confidence in navigating ambiguity, finding clarity, and leading others through it
• Experience in working with digital products
• Be comfortable in working with different industries and projects
• Exceptional communication and presentation skills, particularly in communicating complex ideas
• 6-8+ years of professional experience in your field, or a graduate degree and 4+ years of professional experience
• Fluent in English with exceptional written and verbal communication skills
• Proficiency with Google Suite, Keynote, PowerPoint
• Proficiency in whiteboard collaboration tools (Miro, Mural, etc)

HOW YOU’LL THRIVE (qualities)

• You have an instinctive ability to identify patterns where others often can’t
• You are a storyteller who weaves narratives across disciplines
• You are comfortable amid uncertainty and take initiative building towards a common goal
• Confidence and desire to work across international teams and are open to travel