Senior Service Designer

Job Description
Are you a Service Designer with a strategic mind-set and excellent communication skills? Are you passionate about designing solutions that are meaningful for users? Do you believe that the health industry should evolve and be simplified?

The Enterprise Design Team at CVS Health is currently seeking a Senior Service Designer to join our team. We are at the forefront of transforming the healthcare journey through user centric experiences and working to help people on their path of better health. We are passionate about designing holistic solutions that are meaningful to users. This position will give you the opportunity to collaborate across multiple teams and help people rethink what healthcare products and services could look like – one project at a time.

We are looking for: A creative and realistic problem solver with ideas that challenge the ordinary, along with the patience and grit to bring solutions to life.

Core Responsibilities:
As a Senior Service Designer, you’ll:

• Lead Strategic Design projects from start to finish in collaboration with business and technology partners, advocating for the usage and benefits of Design Thinking methodologies
• Collaborate with business and technology partners to identify their needs and translate them into actionable solutions, such as roadmaps, service blueprints, journey maps and prototypes
• Plan and facilitate workshops (remote and in person) to engage and build alignment across different partners and teams
• Ensure solutions incorporate value to the user alongside business viability and technical feasibility
• Rapidly convert insights from workshops into clear problem statements, product / service concepts that can be visualized, prototyped, and tested
• Help plan and participate in research to understand user needs and shape solutions accordingly

Additional Responsibilities:
• Advocate for the usage and benefits of Design Thinking methodologies across the organization, including suggestions of most appropriate methods and tools to utilize
• Take part in storytelling by developing simple ways to convey complex issues through visualization, design documents and presentations
• Stay updated on the latest trends within the design field and share your knowledge and thoughts with colleagues
• Team player who can adapt to the needs of a dynamic business environment with flexibility and willingness to jump in any aspect of work to help the team produce value to users

Required Qualifications
• 3+ years of experience in Service design, design strategy, or UX design including the following: 1+ years of experience creating service blueprints