ARCHIVED Government Full Time
Senior Service Designer
City of Austin
Preferred Qualification
- Experience designing large-scale services (digital and/or non-digital) for stakeholders using service design methods, such as user-centered design, framing the problem, design research, design thinking, co-creation, 5S Lean
- Experience with facilitation design and delivering effective co-creation workshops with multidisciplinary groups ranging from senior-level stakeholders to everyday users
- Experience collaborating with multidisciplinary teams driving innovative solutions to problems using service design methodology that fit the needs of the team
- Experience using proofs of concept, rapid prototypes, and minimum viable projects (MVPs) to ultimately deliver solutions designed for the users
- Ability to travel to more than one work location
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals
2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions
3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors
4. Develop statement of work for use in requests for proposals
5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems
6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions
8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts
9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization
10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support
Responsibilities– Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures
• Knowledge of legacy and web-based systems interfaces
• Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts
• Knowledge of cost-benefit analysis and total cost of ownership modeling
• Skill in performing requirements development, process modeling, reporting and project management tools
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
• Ability to define, analyze, and find solutions for difficult or complex problems
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
• Ability to view the big picture
• Ability to quickly become familiar with emerging technologies
• Ability to identify trends as well as isolated events
Job Details
| Date Posted | February 21, 2022 |
| Status | Active |
| Location |  Austin, TX |
| Industry | Government |
| Type | Full Time |
| Position | Senior |
| Job Expiry | April 22, 2022 |
| Salary | Unspecified |