Senior Service Designer

What we’re looking for…

You are an experienced Service Design professional who has worked at the intersection of UX, Product, CX, and business transformation. You are someone who wants to push the envelope in terms of what service design means in a large organization. Systems thinking is your natural state of being, and you know how to connect the dots for others in an accessible way. You are comfortable both in the weeds and in the clouds. Your previous labels or titles aren’t as important as your consistent commitment to deeply understanding customers and employees in order to deliver great experiences at any and all points of their journey.
You’ll need to have:

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant work experience in Design, Human-Computer Interaction, Human Factors, Innovation, or a related field.
• Experience developing customer journey maps and service blueprints for complex B2B offerings.
• Experience driving customer-centered initiatives by using your leadership skills to influence up, down, and across.
• Experience with design thinking and related methodologies.
• Willingness to travel up 25%.

Even better if you have one or more of the following:

• Workshop facilitation skills, both remote and in person, and with a variety of participants including executives.
• Experience working on hardware products & services, particularly IoT (Internet of Things).
• Practice Lean UX or continuous discovery.
• Implemented Jobs to be Done cross-functionally.
• Visual communication skills – specifically in mapping, diagramming and storytelling.
• Experience measuring & quantifying customer journeys.
• Experience working in global teams across multiple time zones.
• Data visualization skills.
• Experience with systemic and regenerative design and innovation.