Senior Service Designer

You Have

• 4+ years experience leading Service Design methods and processes with multi-disciplinary partners to produce holistic experiences and strategies.
• A portfolio of work demonstrating Service Design including (but not limited to): research and outreach, user flows, journey mapping, and translating customer research, analytics, and insights into tangible artifacts.
• Knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Organizational Design, UX/Interaction Design)
• Experience planning and facilitating in-person and virtual workshops and research with end-users.
• Ability to shadow end users offsite, and translate real-world observations into product insights.
• An appreciation for data-driven products, and a confidence to challenge the data based on strong understanding of the end user.
• Experience creating wireframes and reviewing design work in Figma.
• Ability to work collaboratively with Apella design and engineering leads to translate Service Design prototypes into working products, as well as ability to work independently.
• Ability to quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs.
• Understanding of an Agile/Scrum development process.
• Ability to help define, shape, and grow Service Design at Apella. We want you to innovate on both what we do and how we do it.

Also Great

• Experience working in healthcare or another regulated industry
• Background in UI/UX Design or Research

What You Will Do

• You’re a proactive team player who is eager and excited about producing awesome work. No task is too small or large for you. You are able to work alone or with cross-functional partners to solve problems and develop clear action and execution plans for a task with minimal management oversight.
• You’re a strategic problem-solver. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You’re business-savvy while keeping your users’ needs at the forefront of your designs.
• You don’t get overwhelmed or flustered easily. You’re able to keep track of multi-projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team.
• You’re a storyteller able to develop clear and compelling stories about your work that you share with a wide range of audiences, including business partners and stakeholders.
• You contribute to existing and emerging Service Design methods and tools like service blueprinting, ecosystem mapping, ideation, prioritization, rapid prototyping, storyboarding, and frameworking to strategically define ideal experiences.
• You partner with Research and Interaction Design to develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• You plan and facilitate workshops with cross-functional teams.
• Establish relationships with team partners and constantly bring stakeholders along the design journey, leveraging diverse perspectives and skillsets.