Senior Service Designer

Job Description

As a Senior Service Designer, designing systems for people are at the heart of everything you do. You’ll re-design the client experience at the system level, using human-centered design methods across multiple platforms. You’ll roll up your sleeves to research, analysis, concept design, storytelling, and prototyping to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for running the service.

Ideal candidate will have at minimum 5 years of UX experience with at least 3 years of experience applying service design activities across all phases of both digital and physical solutions. A background in UXDesign and Architecture is strongly preferred.

Basic Qualifications

• Bachelor’s degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience

• Five to eight years of related work experience, such as UX or digital industry, with at least one year of team leadership experience

Preferred Skills/Experience

• Minimum 3 years of experience applying service design activities across all phases of both digital and physical solutions

• Capable of visualizing patterns, complex systems, flows, and interactions

• Strong creative storytelling abilities – the ability to make an audience think and feel things they wouldn’t have otherwise.

• Leads holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks

• Produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes

• Seeks out, aggregates, and conducts qualitative customer and employee research/insights in partnership with researchers