Senior Service Designer

About the job

Ziba is looking for a senior service designer with a passion for creating new services and transforming existing customer experiences. Together with a multidisciplinary team of designers, researchers, and strategists, you’ll envision concepts and ideas for a wide variety of clients using a diverse set of tools to illustrate and activate all the components of the service.

You are:

• Driven to deliver real impact and beauty in everyday life
• Passionate about human-centered services for both customers and employees
• Both charismatic and empathetic; you can rally and unite around a unified service vision
• An adept communicator with excellent facilitation and presentation skills
• Eager to tackle complex problems and a natural at zooming out to see the big picture, then diving in to nail the important details; you thrive on putting all the pieces together

You will:

• Conduct qualitative design research using ethnographic and participatory methods
• Analyze service metrics data to inform design solutions
• Lead design work sessions with cross-functional teams
• Create service concepts, prototypes, and systems, and design testing plans for validation with clients and the Ziba team
• Design for both the target user experience and the client’s ability to implement

You have:

• Experience in core service design methods and processes
• 5+ years working in at least one practice area (user experience, design research, service design, or design strategy)
• The ability and desire to work in all phases of the design process