Senior Service Designer

About the role

Reve is looking for a Sr. Service Designer to create services that people love and teach our clients how to make a human-centered change in their organization. Our service designers bring a mindset, process, language, and a toolset to help organizations understand their services from their customers’ perspective. In this role, you will work directly with our clients to design new-to-the-world services and experiences or improve ones that already exist. You will be involved in all aspects of our work, from project scoping, research, co-creation sessions, prototyping, and presenting. You will be an essential member of our agile teams working alongside researchers, visual designers, and business strategists. This role is based in our Minneapolis headquarters and reports to the Manager, Digital Strategy.

What you can do in this role

Create a deep understanding of human needs through service design methods

• Design creative approach to build empathy within each project
• Conduct primary qualitative research through traditional and cutting-edge methods
• Facilitate customer co-creation sessions
• Produce compelling research synthesis including key deliverables like personas, journey maps, and blueprints

Develop and test new concepts

• Facilitate concept development with client teams
• Apply behavior design methods to generate richer concepts
• Create prototypes through wireframes, interactive digital prototypes, service staging, and other analog mediums
• Support testing strategies to obtain user feedback
• Outline backstage activities and stakeholders needed to support new services

Design narratives that create emotion and impact

• Design compelling visuals, storyboards, presentations, and immersive experiences that inform, inspire, and direct clients

Grow our service design discipline

• Experiment with new technology to understand key trends, strategies, and experiences that drive customer desirability and engagement
• Identify new service offerings
• Expand our methodology by documenting new methods, tools, and processes
• Teach and coach the rest of the Rêve team
• Be a brand ambassador as an active part of the local community of practice