Senior Service Designer

As a Senior Service Designer at Truist, designing systems for at the people are at the heart of everything you do. You’ll re-design the client experience at the system level, using human-centered design methods across multiple platforms. You’ll roll up your sleeves to research, analysis, concept design, storytelling, prototyping to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for running the service.

What you’ll be doing

• Leads holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks
• Communicates, evangelizes, and demonstrates a human-centered design process
• Facilitates ideation workshops with cross-functional internal teams
• Helps define service design best practices for Truist
• Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes
• Seeks out, aggregates, and conducts qualitative customer and employee research/insights in partnership with researchers

What you bring to the table (Qualifications)

Minimum 3 years experience applying service design activities across all phases of development of digital and physical solutions

Capable of visualizing patterns, complex systems, flows, and interactions

High comfort level in working within a self-directed culture and navigating ambiguity

Make beautiful, elegant, and inventive solutions, drawing on strong verbal and visual presentation skills

Fluent in a variety of design software and tools such as Adobe Creative Suite

Experience interacting with creative teams, business owners and technical teams

Familiarity with engineering / development processes, particularly Agile

Creative storytelling abilities — the ability to make an audience think and feel things they’ve wouldn’t have otherwise.

Passion — A  strong passion for improving people’s lives through design.