(Senior) User Experience Service Designer

• Develop leading-edge service designs for a wide spectrum of consumer, industrial, and automotive domains, applying a user-centered process in interdisciplinary teams, managing respective projects in these fields.
• Design and plan user research, synthesize research findings, and make research findings relevant and impactful for design.
• As active member of Bosch international UX community, drive the deployment and application of the state-of-the-art best practices within Bosch North America.
• Offer UX/design coaching and training.
• Travel 10-25% of the time domestically and/or internationally.

Required

• Bachelor’s Degree
• 3+ years work experience in user-centered service and/or design, e.g. creation of customer journeys, service blueprints, experience flows, as well as definition of touchpoints, and design/interaction guidelines, human-centered research methodology and (ethnographical) interviewing.
• 3+ years of experience prototyping and visualizing ideas/concepts both on paper and digitally (Adobe CS and other current tools).

Preferred

• Bachelor’s or Master’s Degree in interdisciplinary design, integrated design, service design in combination with user-centered research, interaction design or comparable field of study
• Work experience in a successful product-oriented design agency and/or experience working in an environment with an industrial client base or comparable experience in a UX team of an established industrial company.
• Experience of using design thinking principles or methods, facilitating Design Thinking workshops and trainings.
• Sound knowledge of North American cultural norms.
• Spanish language proficiency.
• Excellent business knowledge paired with outstanding analytical, conceptual, and design thinking skills.
• Proven ability to create new service designs based on relevant user insights and to effectively communicate them to stakeholders.
• Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams.
• Well-organized with outstanding analytical and conceptual skills and a high level of motivation to develop ideas from paper to production.
• Experience in Design Thinking workshop facilitation and trainings.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.