Senior UX Service Designer

Job Description

• Develop leading-edge service designs for a wide spectrum of consumer, industrial, and automotive domains, applying a user-centered process in interdisciplinary teams, managing respective projects in these fields
• Design and plan user research, synthesize research findings, and make research findings relevant and impactful for design
• As an active member of the Bosch international UX community, drive the deployment and application of the state-of-the-art best practices within Bosch North America
• Offer UX/design coaching and training. Be an ambassador for UX and design thinking within the organization
• Travel 10 to 25% of the time domestically and/or internationally

Qualifications

• Bachelor’s Degree in a design discipline in combination with user-centered methods, sociology, anthropology, psychology
• 3+ years work experience in user design and/or research, e.g. practice user-centered design process, plan and apply user research methodologies like ethnographic interviewing and testing of concepts, develop customer journey maps, service blueprints, design concepts, interaction guidelines based on relevant user insights, and usability evaluation
• Experience visualizing ideas/concepts with tools like Adobe CC, Balsamiq, Axure, etc

Preferred:

• Master’s Degree in a design discipline in combination with user-centered methods, sociology, anthropology, psychology
• Strong sense of Business Analysis
• Excellent project management skills
• While Service Design is the primary function and UX Research the secondary; strengths or interest in Information Architecture, Visual Design, Interaction Design, Content Strategy, or even Front-End Development would be beneficial
• Work experience in a successful product-oriented design agency and/or experience working with an industrial client base or comparable experience in a UX team of an established industrial company
• Proven ability to create new ideas based on relevant user insights and to effectively communicate them to stakeholders
• Experience in applying design thinking principles, facilitating workshops, and design sprints
• Excellent business knowledge paired with outstanding analytical and conceptual skills
• Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams
• Well-organized and a high level of motivation to develop ideas from paper to production
• German or Spanish language proficiency