Service Designer

Responsibility Summary/Job Description
Create service design concepts and prototypes, and run experiments to test end-to-end service concepts, prototypes, and systems.
Guide the planning and execution of qualitative and quantitative applied research efforts and know when/how to advocate for specific types of research in the design process for a product, service or experience.
Analyze research outputs and synthesize insights to articulate business applications and product and service opportunities.
Create visual mapping artifacts in order to identify product and service experience needs and goals and analyze the current state of services from customer, employee and business perspectives.
Recommend opportunities for improvement across channels, technologies, platforms and products, and participate in the prioritization of potential solutions against customer and business priorities.
Apply expertise in service design methods and facilitates highly collaborative workshops to drive customer-centric, data-driven outcomes with business, design, and technology stakeholders.
Facilitate the creation and rapid iteration of product and service prototypes.
Create test plans and validate customer solutions that will result in measurable improvements to key metrics.
Collaborate with stakeholders through all stages of Service Design program implementation.
Communicate progress, direction, and outcomes in a way that increases stakeholder buy-in to service design approach.
Project Details

Opportunity to design and shape products and services that are delivered to market.
Lead and Co-Create with others through various human centered design frameworks and practices.
Design and test innovative concepts with real users.
Facilitate mapping, alignment and optimization of front end and back end operational systems with cross-functional teams to support the delivery of end-to-end product and service solutions.
Drive collaboration with cross-functional teams toward a shared understanding of business strategy, technology, and customer needs to achieve intended outcomes.
Apply knowledge and experience in systems mapping, experience and service prototyping and business analysis to support high-performing teams through the design lifecycle.
In order for the HL and their interview team to better understand the candidate please answer the following writing prompts in 5 to 7 sentence paragraph.
In your own words, describe how discipline of Service Design can impact complex operational ecosystems.
Describe which visual mapping methods would be beneficial in the problem definition phase of a service design engagement.
Preferred Work Schedule/Hours Home Based Role / Remote 8 to 5 CST Preferred
Position Requirements Required Qualifications
2+ years of experience in Service Design, Design Thinking, Agile Business Analysis, Lean Six Sigma, Process Design or Engineering, or a relevant design field, such as User Experience, or UX Research.
Demonstrated experience applying service design practices, methods, and problem-solving strategies.
Visual mapping experience such as journey, experience, process, value stream, ecosystem and digital flow mapping and service blueprinting and applying service design/design thinking methodologies and tools.
Strong written and verbal communication skills, interpersonal skills, and attention to detail.
Working experience in planning, conducting, and synthesizing applied research.
Working experience in creating product or service prototypes in Lean and Agile environment.
Experience in change management and program leadership.
Preferred Qualifications
Facilitation certification
– Change Management Certification
– Experience leading large enterprise-wide technology/non-Tech deployments
– Visual Design experience in Sketch/Figma/Etc.