Service Designer

The Select Group is looking for a Service Designer to join an American telecommunications and mass media company. We are looking for a candidate who comes from a Service Design/UX Design background and has experience thinking across digital, physical, and human touchpoints to strategically design solutions/processes that benefit clients and the business. If you are looking for an opportunity with a large enterprise leader in the telecommunications industry, then this is the perfect opportunity for you. Apply today!

SERVICE DESIGNER REQUIREMENTS:

• Service Design and User Experience (UX) Design experience – thinking across digital, physical, and human touchpoints to strategically design solutions/processes that benefit clients and the business.
• Experience working within a digital program
• Knowledge of service and UX design best practices, tools, and techniques with the ability to own, plan and lead design projects across multiple teams.
• Familiar with design tools (Adobe Creative Cloud, Axure, Sketch, InVision, Omnigraffle, etc.)
• Strong communication and leadership skills – ability to thrive in a collaborative team environment
• Solid prioritization and organizational skills

SERVICE DESIGNER RESPONSIBILITIES:

• Drive the design of solutions to digital challenges encountered by their clients by guiding a matrixed team of key stakeholders, front-line teams and end-users.
• Improve the client experience through the creation of desirable digital experiences with stakeholders from operations, product and technology teams within the context of omni-channel experiences.
• Identify digital needs and initiate research to find creative solutions in response to client needs by partnering with User Research.
• Create documentation and facilitate conversations and working sessions to explore solutions to issue spaces and define the future client experience strategy, including principles, journey maps and service blueprints.
• Design and finalize prototype ideas through a partnership with User Research and Product Design teams.
• Refine use cases and define requirements by partnering with Experience and Product Managers.
• Continuously build and maintain strategic relationships with business partners to promote the client and invoke change within the organization.