Service Designer

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is looking for an experienced Service Designer with an appetite for taking on new challenges.

• Apply an iterative, design thinking process and lens to support clients to solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.
• Design and deliver customized, engaging, results-oriented interventions and workshops to improve organizational and team performance
• Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
• Collaborate with government stakeholders to co-design session agendas, prompts, and exercises that help participants achieve their objectives with design thinking workshops.
• Perform research and convert insights from leading designers, strategists, and technologists into solutions to organizational management challenges.
• Craft compelling stories and visual models to communicate insights and discoveries.
• Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.

Required Skills:

• Ability to obtain a public trust
• Must be a US Citizen
• 4+ years of experience in human centered design, facilitation, service design, or customer experience
• Thorough knowledge and demonstrated experience applying design thinking principles and tools to solve client challenges
• Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
• Experience in group facilitation, including with groups of senior organizational leaders
• Bachelors Degree (Preferred Concentration of Arts in Design or related field)
• Experience working in a project-based environment
• Strong problem solving and analytical skills

Preferred Skills:

• Graphical design experience
• UI/UX experience