Service Designer

Apply today to join one of the fastest growing venture-backed healthcare startups!  Be a part of a high performing team that is innovating in healthcare.  This is a highly competitive position, and is a dream job for the right candidate.

OFFOR Health/SmileMD enables safe and accessible surgical care by delivering comprehensive in-office healthcare services, equipment, and personnel.  The primary goal of our company is to increase access to high quality care through our distributed service model.  To that end, you will have a vital role in helping to continue to shape our innovative model that makes an impact on thousands of lives.

We are looking for a full-time Service Designer for our Worthington, Ohio office.  The Service Designer believes that non-digital touchpoints should be as frictionless as our digital experiences.

You will be presented with multiple competing tasks, and no day will be the same.  You will be required to bring ideas to the table and execute successfully at a rapid pace.

If a startup environment, ability to have a significant impact, and a chance to accelerate growth for OFFOR Health is for you, please apply below.

Responsibilities

• Lead holistic service design activities within a strategic journey leveraging a variety of human-centered design methods and frameworks.
• Map the service experiences of users and define how our touchpoints and services need to change from a user-centered, system, and business perspective so our offerings are more effective.
• Create service blueprints that map and measure the user’s journey through our non-digital experiences.
• Develop feedback loops with internal and external users/stakeholders to validate and solicit ideas.
• Orchestrate with our product and service owners to ensure the end-to-end experience is sound.

About You

• You are passionate about growing exceptional customer experiences/services and thrive on delivering great outcomes for the large enterprise cohort. You have experience scaling services and understand how to build and scale value proposition, brand, and customer experience to deliver great outcomes for your customers.
• 3-5+ years as a service designer with a portfolio/case studies that demonstrate your expertise.
• Familiarity and experience with multi-modal research methods and leveraging data to generate insights.
• Communicating and collaborating comes naturally to you and involving others in the creative process is valuable to you.
• Possess an extraordinary willingness to learn new methods and practices, be flexible, take risks, and be wrong.
• When faced with conflicting choices you default to testing.
• Understand that desirability, utility/usefulness, and usability are separate questions and can require different methods to validate.

Full-Time Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Stock Options
• 401k Plan
• Paid Holidays and Unlimited Time Off
• Short-term/Long-term Disability