Service Designer

There’s no shame in being mega-enthusiastic about what you do, especially if that’s code for entrepreneurial. If this sounds like you, you’re going to fit in just fine around here. Here’s the thing: We’re growing. Fast. And if your idea of a good time is being a part of something big, then this is the place—and the team—for you.

YOU CAN

• Create fit-for-purpose service design outputs that guide organizations to translate customer needs and pain points into business opportunities.
• Participate in and report on qualitative and quantitative research.
• Ideate concepts for new products, services and service ecosystems that address true customer needs.
• Prototype and test your work with real customers and client stakeholders.
• Craft engaging and creative client deliverables, workshops and presentations.
• Bring life to a vision with any audience.
• Communicate service design concepts and practices with non-experts.
• Thrive in making the complex simple and digestible.
• Be flexible and able to adapt to changing demands.
• Easily switch focus between the big picture at the critical details.

YOU WILL

• Have a bachelor’s degree with 1- 3 years of post-qualification experience. Have a beginner’s mindset – is comfortable with the unknown and approaches new problems without assumption or bias.
• Have a strong design voice and an informed point of view rooted in evidence and research.
• Be knowledgeable in design research, analysis and synthesis to identify insights and opportunities.
• Have experience with service design tools and methods. Confident using those tools with other disciplines.
• Have a knack for succinctly capturing thoughts and expressing them to others. Must have strong storytelling skills.
• Enjoy working collaboratively within interdisciplinary teams but capable of managing own workload.
• Be motivated by the possibility of improving the human experience.
• Believe that the world can be a better place and that service design can be a tool for positive change.