Service Designer

Who you are:

You are a seasoned professional who thinks strategically, collaborates cross-functionally, produces high quality deliverables, grows client relationships, and continuously builds and elevates your practice. As a colleague and key influencer within the team, you have the entrepreneurial spirit to drive forward through moments of ambiguity and change with a problem-solver’s attitude. As a practitioner, you are able to tie together seemingly disparate pieces of data/information to create a succinct, meaningful narrative and strategy to drive forward a human-centered design.

What we share:

• A knack for looking at familiar problems through a unique lens
• Desire to change minds, hearts, and behaviours with new experiences
• Passion for driving market growth through innovation, technology, and design,
• A belief that understanding people can better guide business priorities and strategies

What your day-to-day will look like:

• Lead large and high complexity project engagements for Fortune 500 clients across a range of industries and project types
• Direct, inspire, and lead cross-functional teams (strategy, insights, design, technology), providing effective team direction and guidance
• Act as a trusted client partner and human-centered design expert, relied on for strategic POVs
• Understand and incorporate complex business, strategic, and technical requirements into engagement outcomes
• Design and facilitate successful presentations and workshops for senior executive level clients
• Lead project design across a range of project types and own the end-to-end creation of winning proposals
• Lead organizational business development activities from opportunity identification to sold work
• Drive thought leadership in at least one core industry or practice discipline
• Inspire and develop the skills of supporting team members
• Lead development of new strategy practice tools and processes
• Actively manage a broad network of stakeholders across the client organization, and within Idea Couture and Cognizant

What you’ll need:

• Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field
• 7-10 years experience in agency/consulting or client side
• Digital agency experience or MBA is considered a strong asset
• Proven ability to critique, analyze, and elevate strategies and ideas
• Expert understanding of cross-functional resources and building effective teams
• Strong client leadership and facilitation skills with the ability to command and guide a room
• Demonstrated experience growing projects into long-term client partnerships
• Diverse strategic skill set spanning industry categories
• Broad strategy and/or design experience spanning products, services, processes, and systems
• Proficient in creating personas, design principles, experience maps, ecosystem maps, user journeys, service blueprints, and rapid prototyping methods
• Conversant in the principles and practices of human-centered design and design thinking, including qualitative research methods (e.g., in-context interviewing)
• Note: Currently travel is not a requirement; would expect up to 25% as business requirements change