Service Designer

Responsibilities:

• Build storyboards to conceptualize designs to accurately convey project plans to clients and UX team members.
• Run design thinking workshops and coordinate research activities to gather user insights and input for outputs such as journey maps, blueprints, etc.
• Identify and troubleshoot UX problems based on qualitative data and feedback from design reviews.
• Collaborate with researchers and developers in a fast-paced, rapidly changing environment.
• Familiarity with user research tools and preferably experienced in conducting UX research.
• Work closely with clients to ensure high quality outcomes for the client needs.
• Contributes to the product discovery process and assist in validating core product ideas.
• Collaborate with PMs, BAs, and other team members to keep project on track.
• Keep up to date on the latest and emerging technologies as it relates to the position
• Use strong problem-solving skills with the drive to find solutions prior to escalation
• Create blogs and whitepapers together with other team members.
• Tackle complex design and user problems
• Create and foster client relationships on projects.

Qualifications:

• 8+ years of experience working as a UX Designer with at least 2+ years of experience in design thinking workshops
• Bachelor’s degree or Master’s in Design (e.g. interaction, graphic, visual), HCI, CS, or a related field or equivalent practical experience.
• Experience leading mid to large-size projects or design efforts.
• Experience building client relationships.
• Provide mentorship and design guidance to junior team members.
• Working knowledge of using design systems.
• Understanding of importance of details and love human-computer interaction and user insights.
• Mastery in design thinking and good user empathy, and be able to participate in user research, interactive design, and prototyping.
• Basic understanding of HTML and CSS.
• Sense of ownership and pride in your performance and its impact on success
• Strong critical thinking, troubleshooting and problem-solving skills
• A positive and friendly attitude
• Great time-management skills
• Great interpersonal and communication skills
• Must be able share examples of past design thinking workshop history.
• A track record of shipping phenomenal experiences, weathering release cycles, and knowing what details matter at each stage
• Interest in qualitative and quantitative data by caring deeply about grounding decisions in real data, marketplace needs & norms.
• Ability to call research participants and coordinators for spontaneous research, you translate insights from user studies into meaningful action.
• Expertise at developing and conveying ideas clearly in written and visual format – making business concepts and data visually engaging
• Emotional intelligence. You authentically care about your teammates and nurture positive relationships even through difficult projects.