Service Designer

Service Design / CX Strategy Lead (Senior Director)

Are you a design and experience strategy leader ready for your next challenge? Do you crave the opportunity to work on complex problems and systems? Can you envision ambitious new experiences and services that have the potential to transform a large, well-established enterprise for the experience economy? If so, we have a great opportunity for you.

As an Experience Design Lead on the Enterprise Customer Experience team, you will lead and facilitate strategic design activities at various stages in the journey definition and design lifecycle.

In close collaboration with other functions, you will employ iterative service design approaches to create understanding of customer needs, conceive of compelling new experiences, and deliver valuable solutions for clients, agents, and employees.

As our Experience Design capability grows and matures within the company, you will be a key leader helping to identify, refine, and establish effective practices for research, ideation, co-creation, experimentation, and communication. You will also be an advocate for outside-in, human-centered design thinking and action, contributing to adoption and maturity across the company.