Service Designer

Responsibilities:

• Understanding people and healthcare context
• Use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions.
• Help to analyze required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.
• Articulate relevant and meaningful service propositions
• Create surprising and relevant scenarios/ themes/ concepts/visions that explore potential or articulate a holistic brand experience, based on contextual understanding
• Collaboratively develop service blueprints that integrate user needs analysis (i.e. experience flows), multiple touch points and back-end service delivery systems, processes and capabilities.
• Build prototypes that communicate ideas clearly and persuasively at an individual and group level.
• Collaborate with business partners to design internal systems and processes, to manage and deliver multiple services.
• Collaborate with team members and suppliers via the most appropriate communication/influencing style.
• Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services.
• Develop stakeholder relationships and build networks to achieve short- and long-term goals.

Experience:

Bachelor or Masters degree in Service, Interaction, Industrial or related design field.

• Ideally have 3+ years of relevant experience in the design field.
• You are recognized for your expertise and talent in Service Design and for your specific competency knowledge and capability.
• You may have won award(s) or hold IP.
• A strong ability to help visually simplify complex sets of data/situations.
• Passionate about innovation.
• An affection with healthcare and personal health.
• Strong presentation, verbal and written skills.
• Strong understanding of the value of design.