Service Designer

Optomi, in partnership with a leading FinTech organization headquartered in Atlanta, Georgia, is seeking a Service Designer to develop innovative, user-centered service experiences for a next generation of products and solutions. This role will support a user-centered design approach including analysis, exploration, storytelling, concept design, prototyping, evaluative testing and implementation

What the right person will enjoy:

• Be a part of a growing Experience Design Team
• Work on products that touch EVERY consumer and are highly visible
• Have a seat at the table in terms of strategy and future progress

Apply today if your background includes:

• A minimum of 5-7 years of Service Design experience in client-side or agency-side settings
• Ability to share an online portfolio that contains work samples representing a healthy mix of complex system analysis (ecosystem maps, stakeholder maps, as-is journey maps and blueprints) and system design (to-be journeys, blueprints, offering maps, business model canvas, etc.)
• Demonstrate experience influencing experience strategy and show contributions to execution for interactive digital work for multiple clients and/or projects
• Experience collaborating in-person with co-located Agile project teams as well as collaborating virtually with geographically distributed team members.
• Stays current with industry trends, tools, standards and practices.

Key Responsibilities:

• Influence design thinking, strategy, and execution throughout the customer journey of numerous products
• Contribute design leadership and oversight to increase product teams’ understanding of the factors that influence behavior
• Develop scenarios and service blueprints that describe end-to-end customer experiences, touch-points and back-end service delivery systems that embody company brand and values.
• Plan and lead co-creation activities with a variety of team members and internal partners.
• Support facilitators in B2B customer engagements and workshops.
• Develop innovative, user-centered service experiences for next generation products and solutions.
• Support a user-centered design approach including analysis, exploration, storytelling, concept design, prototyping, evaluative testing and implementation.
• Responsible for translating user needs, research findings and business requirements into compelling, efficient and highly usable designs and support projects through execution.