Service Designer

We are looking for a passionate and experienced Service Designer to create seamless, human-centered, end-to-end journeys.  Lead ideation and prioritization workshops, journey mapping, service blueprinting and initiative road-mapping that align to insights associated with user pain-points and opportunities based on human-centered design methods and frameworks. In this role you will lead a team to create disruptive products and concepts that will change the lives of patients and physicians.  You will deliver simple, elegant, data-driven, user-centric experiences that delight users. You have a strong voice and can lead a team to deep insights and roadmaps that will create impact. You are collaborative, results-oriented and an excellent communicator. Reporting to the Head of Design, you will help grow the practice of Service Design at Invitae.

What You’ll Do:

• Partner with Product Managers and other partners to guide human centered design methodologies, from product discovery phase through scale and optimization, to deliver desirable, viable and feasible product experiences
• Lead service design initiatives end to end, guiding other participants and defining appropriate outcomes
• Collaborate with partners across disciplines and geographies
• Help define and amplify product development process improvements by creating new tools, methodologies, and innovative approaches for the team
• Present concepts for end-to-end service offerings to a wide variety of audiences
• Manage through shifting priorities to provide clear direction and input on product definition
• Embrace and advocate for an experience mindset – always prioritizing the patient first

What You’ll Bring:

• 5+ years of experience in Service design including 3+ years as a project lead
• An outstanding portfolio that exemplifies excellence
• Experience designing an end-to-end associate experience by applying design methods
• Comfortable balancing the needs of the organization, leaders, and associates
• Ability to develop presentations and present findings to leadership with excellent presentation, storytelling and moderation skills
• Ability to anticipate future needs/opportunities for the business, from talent and culture perspective
• Comfortable working with a variety of business partners and delivering measurable outcomes
• Experience working in a cross-functional team and leading teams remotely using Miro and other tools
• An excellent collaborator who leaves ego and the door and helps others to do the same
• Preferred: MA in Design Studies or master of design methods (MDM) preferred
• Preferred: Healthcare or similar complex, highly-regulated industry experience
• Preferred: Mastery of Sketch, Adobe Creative Suite, Principle, Invision, Keynote, or other design and management toolsMastery in multi-channel industry standards and best practices
• Preferred: Experience leading engaging collaboration sessions and workshops with remote, distributed teams
• Preferred: Experience teaching workshops and mentoring others in the tools of service design
• Preferred: Comfortable with leading primary research efforts and usability studies
• Preferred: Mastery of human-centered design methodologies and rapid ideation processes including integration with Agile workflows