Service Designer

You are…

Curious, creative, friendly, and organized. Observant and detail-oriented. Passionate about UX research, qual and quant. Proficient in creating effective communication artifacts. Open to criticism, but also able to defend your work. Thriving on multidisciplinary collaboration. Self-motivated and able to work effectively with minimal supervision. Interested in digital transformation and AI. Thoughtful about integrating AI predictions into established workflows. Versed in behavior change and data collection.

Key Responsibilities:

• Work in squads with UX designers and researchers, product managers, data scientists, and engineers
• Observe, collect, map, and effectively communicate processes, experiences, pain points, and improvement opportunities Create relevant artifacts such as process maps, journey maps, service blueprints, storyboards, etc.
• Plan, execute and analyze experiments, propose process changes for data collection and integration of AI insights
• Measure the impact of your design decisions on user behavior and outcomes
• Promote human-centered design thinking throughout PPG

Qualifications

• A thorough understanding of HCD and Service Design processes and methods.
• Experience with common qualitative UX research methods
• Experience with A/B testing, usage analytics, and other qualitative methods
• Experience working with product managers
• Familiarity with common design and mapping tools (e.g. Mural, Figma, xMind, etc)
• Exceptional communication and presentation skills
• At least a bachelor’s degree and two years of relevant experience+