Service Designer

Job Description Summary :

Blue KC’s growing Product practice learns, iterates, solves problems, and collaborates across the enterprise to help customers reach health and financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways. Your work has the potential to impact not only the growth of a design practice and culture at Blue KC, but also to facilitate a best-in-class integration of hyper-local health care with new and emerging care delivery technology channels.

Job Description

• Create seamless, human-centered product experiences for “customers of health” and “customers of financial risk management” with consideration for entire end-to-end journeys
• Contribute and document best practices regarding ideation and prioritization workshops, journey mapping, service blueprinting and initiative road-mapping that align to insights associated with product user pain-points and opportunities based on a variety of human-centered design methods and frameworks
• Partner with Product Managers to guide human centered design methodologies, from product discovery phase through scale and optimization, to deliver desirable, viable and feasible product experiences
• Lead service design initiatives end to end, guiding other participants and defining appropriate outcomes with minimal oversight
• Collaborate with care delivery, population health, and internal and external technology partners to understand their capabilities, priorities, and enablers to drive optimal outcomes for members and customers
• Help define and amplify product development process improvements by creating new tools, methodologies, and innovative approaches for the team
• Present concepts for end-to-end service offerings to a wide variety of audiences, including C-suite
• Proactively collaborate with CX, sales, marcomms, care delivery and other member and customer experience partners to optimize product strategy
• Your work has the potential to impact not only the growth of a design practice and culture at Blue KC, but to facilitate a best-in-class integration of hyper-local health care with new and emerging virtual care delivery technologies

Minimum Qualifications

• Bachelors degree or combination skills/experience equivalent required and master of design (MDes)
• 5+ years of well-rounded design experience, especially in a client-facing consulting environment
• Healthcare or similar complex, highly-regulated industry experience
• An outstanding portfolio that exemplifies excellence
• Strong influencer experience with a track record of inspiring cross-functional teams to deliver world-class solutions
• Excellent presentation and moderation skills
• Mastery of Sketch, Adobe Creative Suite, Principle, Invision, Keynote, or other design and management tools
• Mastery in multi-channel industry standards and best practices
• Experience leading engaging collaboration sessions and workshops with remote, distributed teams

Preferred Qualifications

• MA in Design Studies or master of design methods (MDM)
• Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints
• Comfortable with leading primary research efforts and usability studies