Service Designer

Working with SPARCK, you may get involved in..

• Helping a large bank designing and launching a new AI powered services for businesses to manage their money.

• Helping healthcare clients research and design a new national app, as well as several other core digital health services.

• Exploring the future of travel and the role of digital services across end-to-end journeys for a major national logistics firm.

• Help a leading retailer re-design the employee experience and the role of digital play in empowering the workforce

• Helping Amnesty unearth opportunities to improve how they identify and take action on human rights offences.

In short, you will work collaboratively with our clients to design amazing products, services and experiences.

We would like you to bring..

• Thorough knowledge of design thinking and user centred design.
• Experience leading service design projects with clients delivering outcomes, not just outputs.
• Experience producing high-quality service design and user experience artefacts such as personas, user journeys, prototypes and blueprints.
• An ability to synthesise user insights, market data and global trends – and turning them into great user experiences.
• Collaborative mindset to work with clients and developers to bring designs to life, balancing user needs, business requirements and technical constraints.
• Ability to engage  in usability testing to continuously iterate ideas and designs.
• Keen interest in UX design best practices & trends and how to incorporate these into deliverables.
• Experience running workshops with our clients and present deliverables to senior stakeholders.
• Interest in define the UX Design Process working alongside other disciplines.
• A great sense of aesthetics and how to tell a story visually. An ability to make beautiful and clear digital artefacts is essential.
• A naturally collaborative and curious mind, that strives to help others shine and the team to deliver amazing things.