ARCHIVED Health Full Time Remote

Service Designer

Cardinal Health

Day-to-day, as Product/Service Designer, you’ll be

Leading product teams to deeply understand customer/user behavior, pain points, desires
Articulating experience challenges and opportunities in the clinical workflow space
Creating low and high-fidelity designs and prototypes for new products and services
Relentlessly considering the whole system and each detail from the user’s perspective
Explaining your design rationale to non-designers and building understanding of the vision
Collaborating to orchestrate the many functions needed to deliver a designed experience
Picking the most important battles to add value for users/customers
Clearly identifying assumptions and working to creatively test them
Responding to quantitative and qualitative learning with each experiment
Sketching the new boxes inside of which later generations will be thinking

Accountabilities

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues

Qualifications

At least 7 years’ experience designing products and/or services in a human-centered approach
3+ years designing in healthcare, ideally for practitioner-facing solutions like EHRs, clinical pathways, etc.
Familiarity with pharmacy and oncology concepts and vocabulary is a definite plus
A BS/MS degree in human factors, design, psychology, sociology or equivalent experience
A clear grasp of experience design best practices for digital and real-world touchpoints
IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools
Proven visual design and creative development skills
Experience facilitating user research, service prototyping and usability testing
Great visual, verbal and written communication skills in service of storytelling
Comfort designing within a modern product/service design lifecycle
A conversant understanding of strategy, operations, and technology behind healthcare businesses
An ability to guide team members and stakeholders through a design thinking mindset
Willingness to travel (once that’s safe again)
An ability to work remotely