Service Designer

Service Designer

Location: Currently remote due to Covid19, but will be based in St. Louis, MO

1+ Year Contract Opportunity

No C2C

Proposed Start Date 10/26/2020

Proposed End Date 12/31/2021

Preferred Work Schedule: M-F, 8am-5pm

Position Requirements

Key Responsibilities:

• Executes moderate to large number of decisions within their own projects as well in consultation and oversight of those executing Firm Portfolio level projects with their guidance. In doing so the Service Designer must demonstrate the ability to:
• Develop service blueprints, workflows, wireframes, prototypes, and other design deliverables.
• Co-designing with customers, engineers, product managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.
• Understanding and articulating clearly how services need to change from a user centered, system, and business perspective
• Mapping service experiences of customers to provide insights for human-centered design outcomes.
• Lead design brainstorming and review sessions.
• Lead and participate in user research activities and incorporate insights into service design and UCD deliverables.
• Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
• Designing with engineers and product managers to successfully deploy solutions.
• Mentor and coach other design team members who have not mastered Service Design.
• Support and teach other internal organizations how to design better services using user-centered design best practices and service design techniques.
• Foster a design culture within the organization.
• How you will do it
• Ability to translate verbal ideas and brainstorming sessions into visual concepts and prototypes.
• Familiarity with wireframing and prototyping software (i.e. Axure, UXPin, Adobe XD)
• Ability to refine designs due to scope change and technical limitations.
• Ability to design experiences that go beyond a screen or physical product.
• Demonstrate design-thinking skills, with an eye for innovation and a look to the future.
• Excellent problem solving and design-thinking skills.
• Strong planning and organizational skills.
• A passion for good design and an ability to resolve challenges.
• Ability to balance user needs with business requirements.
• Excellent interpersonal skills with experience in mentoring and coaching others.

Position Qualifications:

• A bachelor’s degree (BA or BS)
• Minimum of 4+ years of experience in Service Design is required.
• Minimum of 6+ years in a design related position is required.
• Proficiency with computer applications appropriate to the position and assignment is also required.
• Facilitation certification
• Change Management Certification
• Experience leading large enterprise wide technology deployments
• A degree in a design related field is strongly preferred.
• Master’s degree preferred