Service Designer

Job Number: R0087541

Service Designer

Key Role

Explore all aspects of a customer’s experience, establishing a complete understanding of their needs and preferences through a variety of tools and techniques, including extensive market research, ethnographic research, and usability translating research into actionable user insights for clients, designers, developers, and other stakeholders. Create journey maps to identify points of improvement or designing a system to measure client experience. Comprehend the generative and evaluative user research to easily weave multiple stakeholders into the project plan. Help define project scope and work alongside a work stream lead and client team to proactively respond to rapidly changing environments. Apply a mix of left and right–brain thinking to guide the production of high–quality deliverables, including progress reports, journey maps, service blueprints, and interactive prototypes.

Basic Qualifications

• 2+ years of experience with user or customer experience, service design, design thinking, design research, business design
• 2+ years of experience in working with digital technologies, including mobile, web, and apps and prototyping tools
• Experience with client negotiation and setting expectations against real world limitations
• Ability to obtain a security clearance
• BA or BS degree

Additional Qualifications

• Experience in consulting, facilitation, or training environments a plus
• Experience with communicating visually using tools, including Adobe InDesign, Photoshop, or Illustrator a plus
• Experience with business modeling, research and analytics, and development a plus
• Ability to be inspiring, open–minded, hardworking, collaborative, and thoughtful
• BA or BS degree in Design, Anthropology, Sociology, Business, or a related field preferred

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.