Service Designer & UX Leader

We’re looking for a senior UX Designer to join our Digital Transformation team. We expect our UX Leads to wear multiple UX hats: conducting research to understand customers’ goals, tasks, obstacles, and motivations, taking those insights to create strategic recommendations and from there, creating thoughtful, eye pleasing, and complete wireframes.

As a technology organization, we believe the best design solutions are created when working alongside technology, so our project teams are multi-disciplinary. We are a small team, with a start-up mentality, therefore, we expect you to help shape and improve our evolving internal processes and practices.

If you’re excited by what you hear and want to do something different, something special that makes an impact, then what are you waiting for?

Responsibilities 

• Participate in all phases of the product development lifecycle, including product ideation and definition, UI design, and user research and testing
• Work on both tactical and strategic aspects of a project
• Assist or lead research projects and/or design projects
• Collaborate with members of multidisciplinary teams and advocate for users and user centered design practices.
• Ability to solve complex design problems
• Ability to articulate decisions with research data, design principles or other objective information
• Maintain an understanding of digital trends and capabilities
• Manage and mentor junior UX on project team
• You will be based out of our NYC offices, and required to travel to client locations as needed

Qualifications & Experience 

• Consulting services background in the areas of – Digital strategy, UX, CX, Service Design, Design thinking or Structured Innovation is required
• 10+ years of experience. Should include UI design of complex applications.
• You have led design programs, managing across clients and internal teams, resulting in enterprise grade UX delivery
• Degree in Interaction Design, Graphic Design, HCI, or related field of study (or work experience in lieu of degree)
• Excellent speaking, listening and writing skills
• We need strong, confident, and excellent communicators – communications skills are a must as we value clear and concise communication amongst each other and especially with our clients
• Ability to break down a problem and articulate your decision and design approach
• Deliverables must be simple, informative, and clear. Attention to detail is a must.
• Understanding of design research, user experience design processes and methodology, its value and how to integrate into a client’s process
• Understanding limitations of emerging technologies, responsive design and mobile; HTML and CSS

Software Requirements

• Experience with tools like Sketch, Invision, Zeppelin is required
• Experience with Adobe Creative suite, is a plus