Service (UX) Designer

Key Accountabilities
Success will be measured by your contribution and collaboration within the Experience Design group as well as within customer-facing engagement — working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, your areas of focus will be: actively participating in the Salesforce culture, ensuring your skills and role requirements are continuously met, and assisting with Experience Design activities throughout a project’s lifecycle.

• Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research
• Prepare and facilitate of a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews
• Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey-maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate
• Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually
• Create prototypes that demonstrate experience concepts
• Follow and identify key industry and technology trends
• Build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Respond positively and calmly to shifting priorities, demands, and timeline
• Participate as a contributor and at times a leader with an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers
• Collaborate effectively with remote team members
• Represent Salesforce’s vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements

Basic Requirements

• 5-8 years in-depth knowledge and experience with a Bachelor degree in a design-related discipline
• Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including visual design, user research, and engineering
• Experience using industry-standard software, tools and methodologies (Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, etc.)
• Knowledge of web-based technologies and their impact on the feasibility of design solutions
• Creative problem-solver with the ability to work with a blank slate and inspire others
• Experience pivoting and navigating dynamic and changing situations
• Strong communication skills – written, verbal, and presentation
• Proactive, self-sufficient and professional, with strong organizational and time management skills
• Passionate and enthusiastic about delivering design and user experience excellence
• Excellent communication skills both verbal and written
• Willingness to travel up to 50% of the time