Services Designer

Join our dynamic new team Services Customer Experience (CX) as Services CX Experience Designer based in Round Rock TX or Remote within the USA to help lead external, end customer journey transformation across the Services organization within Dell Technologies and make a profound impact.

You’re an empathetic champion of the customer, with an insatiable curiosity for their motivations, actions, and how you can forge a connection between them and the brand.

You believe that the best experiences are created in collaboration in order to deliver world-class experience design solutions. You have an ability to look at a problem, deconstruct it, and devise a way to make it better. You’re a restless futurist and innovator, inspired by brands and emerging technologies, while remaining keenly focused on the practical needs of today’s brands.

This role is both a hands-on and strategic role, which requires a solid background in the conceptualizing, design and creation of first-class customer experiences. You’ll collaborate with a diverse set of stakeholders and develop strong and collaborative working relationships across the Dell Technologies Services organization.

You will

• Execute and drive the experience throughout the customer lifecycle, from creation of design concepts to the final launch, as well as post-launch monitoring and analysis

• Regularly track and communicate success metrics that illustrate the results of the design

• Serve as an evangelist for the gold standard of user experience and design, both externally and internally, constantly working with the team to create industry-leading work and to follow user-centered, iterative design processes

• Facilitate design thinking sessions to discover problems, generate solutions and prioritize next steps

• Execute and support the creation of customer journey and user flows, user personas, wireframes, mockups, and final UI designs, which synthesize user data and research, helping the entire organization share insights and vision

• Continuously understand, research, and communicate design, UX, and market trends that should be considered and incorporated into the Dell Technologies Services strategy

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• 8+ years of related experience with a Bachelor’s degree in UI/UX Design, Interaction Design, Service Design, Computer Science, or related field; or 6+ years with a Master’s degree; experience to include:

• 5+ years of experience in Design and/or User Experience functions, preferably in a SaaS environment and/or in the financial services/fintech industry

• Detail-orientation with experience and will to continuously learn, adapt and evolve

• Track record of experience creating and measuring the success and impact of your designs

• Excellent communication skills in writing and verbally, appropriate for work with all levels of staff and leadership and fostering relationships built on trust, including experience collaborating to solve problems, clearly presenting design ideas and recommendations and solutions to technical and non technical audiences at all levels, and proactively communicating to keep colleagues and stakeholders informed

Preferred requirements

• Demonstrated success and excellence in Experience design for complex applications, and in setting and defining an experience strategy and vision aligned with *Dell Technologies Services roadmap, company goals, and financial targets (*or for similar global technology Services company).

• Ability to act as UX champion and evangelist, both internally and externally, with Thorough knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and how best to apply them within the product development process.   Experience applying Design Thinking to ambiguous situations, digital and non-digital, to frame problems and opportunities, and to work toward their solutions.

• Technically savvy, able to work with development and engineering teams leveraging agile development methodologies.    Extensive knowledge of the technology services industry.   The ability to make decisions quickly and efficiently, and execute on a defined vision, in pursuit of company goals and objectives.   Excellent analytic thinking and creative problem-solving skills.