Services Designer

About the job

• The Digital Service Designer synthesizes passion for elegant design, empathy for people using technology, and a sense of business needs to create innovative digital product experiences. The Digital Experience designer is an advocate for our customers: listening to their needs and understanding how our digital products and experiences are used in the real world. Using this knowledge to balance business and engineering needs, the designer plays a key role in maintaining our reputation of providing world-class products. The successful candidate will work directly with the Director of Customer Experience and Product Management team to design the digital journey for our Broker and Provider customer populations.
• Job Responsibilities:
• Uncover customer needs and define opportunities through fast-cycle usability and empathy studies
• Design digital customer experiences using, Lean UX, human-centered design and lean-startup methodologies
• Create detailed process and user flows, journey maps and service blueprints, resulting in low to high fidelity prototypes, artifacts, and tools
• Support effective storytelling and presentation of visual concepts to various stakeholders
• Design and conduct customer and market experiments to quickly validate the customer desirability and market viability of new digital experiences
• Create high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
• Minimum Requirements:
• Bachelor’s Degree in a relevant field
• 3-5 Years in Digital User Experience or user interface design
• Strong background in Design Thinking methods
• Demonstrated skill in digital UX tools including Figma, Sketch, or and Adobe XD