Service Designer

Who We Are

Steampunk is the explosive collision of human-centered design and traditional government contracting. An employee-owned company with a startup mindset and time-tested approaches tailored for the federal government, we’re passionate about creating solutions that are impactful, practical, scalable, and most importantly, that meet our clients’ ever-changing needs. At Steampunk, we believe in disrupting the status quo and setting the pace in the ecosystem of government contractors, while creatively improving tried-and-true methodologies. We believe in empowering our people to find innovative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.

While good design makes for a good product, we believe human-centered design makes for an excellent one.

As the Service Designer, you will:

• Be responsible for the quality of all deliverables across a variety of projects.
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of the service design offering
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorming and external design events.
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Create “focused innovation” that balances the client’s business needs while meeting their goal of improved user or service experience
• Create design briefs based on project proposals and client feedback.
• Have an understanding of how user research should be integrated into a project
• Embrace and harness new technologies.
• Work with technical architecture, databases, and clouds to design and document new services

Qualifications

• Bachelor’s Degree
• 4 years experience
• Strong hands on experience with design tools
• Experience bringing a strategic perspective across a variety of work streams
• Strong influencing, negotiation and communication skills, both written and verbal
• Storytelling and a relationship building skills
• Excellent presentation skills.
• Strong client communication skills
• Experience developing rapid prototypes
• Ability to obtain a U.S. government security clearance.
• Experience in agile working environments