ARCHIVED Agency / Consultancy Full Time

Senior Service Designer

TEKsystems

Should be able to work closely with stakeholders, present in stakeholder meetings, effectively interact with product and tech
Strong knowledge of qualitative and quantitative research methodologies and their application
Experience conducting ethnography, semi-structured interviews, focus groups, contextual field visits, workflow analysis, usability testing, and human factors studies
Experience leading design research activities for both services and digital interfaces
Strong knowledge of user-centered design principles
Strong knowledge of statistics and research study design
Experience conducting evaluative research and usability testing
Strong ability to work independently as well as in groups
Leads strategic design projects from conception to execution.
Establishes design operations and support design team development.