Service/UX Designer

For this Task Order, preference will be given to UX Designer candidates with the following specific skills and expertise:

• Ability to quickly grasp stakeholder needs and develop a deep understanding of customer goals, pain points, and perspectives;

• Demonstrated experience conducting stakeholder interviews, analyzing user requirements, creating interactive wireframes for applications, and implementing accessible designs;

• Track record of success with managing project design reviews, resource planning, and execution for all project work related to application and service design;

• Strong portfolio demonstrating user-centered design practices across digital and service touchpoints;

• Skilled in human-centered design, design thinking, and agile methodologies;

• Comfortable facilitating design sprints, workshops, and co-creation sessions;

• Experience with personas, user flows, user/journey mapping, storyboarding, and wireframing;

• Excellent written and verbal communication to present ideas and research findings clearly;

• Able to design interactive wireframes, mockups, and style-guides for web applications;

• Fluent with common tools for visual design and prototyping tools, such as Figma, Sketch, Adobe XD, etc.;

Proposed candidates must, at a minimum, have the following knowledge, skills, and abilities to be considered for this position:

• 5+ years of related experience required.

Description

For this Task Order, preference will be given to Product Manager candidates with the following specific skills and expertise:

• Past experience with Product Operations and Development, including Discovery, user research, design consultation, and product strategy;

• Expertise in driving digital product strategy, ensuring alignment with overall institutional objectives and stakeholder needs;

• Experience coaching technical teams in Agile Product Management and iterative product delivery best practices;

• Creating and managing detailed product roadmaps, prioritizing features, updates, and new product initiatives based on stakeholder feedback, usage trends, and institutional goals;

• Skilled at organizing and managing product backlogs, user stories, and developer issues in common product management tools like Clickup and GitLab;

• Experience leading and training others to lead common agile ceremonies such as Sprint Planning, Refinements, Daily Standups, Team Retros, and Sprint Demos;

• Demonstrated capability to communicate product vision, updates, and performance metrics to stakeholders, including sr leadership, ensuring transparency and alignment with leadership priorities;